Terms and Conditions
Please read through the following sections carefully and make sure you fully understand the contents of this agreement prior to the use of the website and/or services. By using this website, you are deemed to have read and agreed to these terms and conditions.
The following terms are a binding agreement between the parent company of GP Experiences, Platinium Group S.A.M. (referred to as The Company, Ourselves, We and Us), and yourself (Client, Customer, You and Your refers to you). Supplier, Organiser, Event Organiser/ Organisation and the/an event, refer to an event held at a specific date and time for which tickets have been purchased. Any use of the mentioned terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to the same.
Section 1 – General
1.1 Accepting Terms and Conditions
This website or platform is presented to you, the customer, on the condition of your acceptance of the terms, conditions, and notices contained herein. Your use of this website or platform constitutes your agreement to all the terms and conditions.
1.2 Financial Responsibility
You assume financial responsibility for all transactions made under your name. You must be over 18 years old in order to make a purchase and have the legal capacity to make the transaction.
1.3 Assortment of products and services
Our assortment of items for sale is not binding and is subject to change without prior notice.
Section 2 – Website Content
2.1 Limited Use
This website or platform is for your personal and non-commercial use. The content and information (including, without limitation, prices, texts and photos), as well as the framework used to offer such content and information, belongs to GP Experiences or its partners.
Consequently, you agree not to use this website or platform and its contents or information for any commercial or non-personal purpose. You agree not to transform, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell or re-sell any information, software, products or services obtained from this website or platform.
You agree not to use this website or platform for any purpose that is unlawful or prohibited by these terms and conditions.
2.2 Copyrighted Materials
All contents of this website or affiliated platforms are: ©2012 Platinium Group S.A.M. / OR Copyright © Platinium Group S.A.M. 2 rue du Gabian, 98000 Monaco. All rights reserved. This website or affiliated platforms are trademarks of Platinium Group S.A.M. Other products, services or company names mentioned on the web page may be the trademarks of their respective owners.
2.3 Disclaimer of Warranty
The content of this website or platform has been carefully prepared and is regularly updated. Nevertheless, GP Experiences cannot guarantee that the totality of information is perfectly accurate and free of error. Hence, the website is provided “as is”, without any type of warranty. You agree that this website may not be error free and acknowledge that no warranties are provided.
2.4 Liability Disclaimer
GP Experiences shall, in no case, be liable for any direct or indirect damage arising from the use of this website or platform, including the delay or inability to use it, any information, product or service, whether based on contract, tort or strict liability; even if GP Experiences has been advised of possible damage.
GP Experiences reserves the right to permanently cancel or terminate the privileges of a user in case the user breaches these terms and conditions by using the website improperly.
Section 3 – Booking Process
3.1 Requesting a Quote
When the customer fills in the form “Request a Quote” on the website, he/she will soon be contacted by one of our representatives. Once the customer has received information and has chosen what packages or tickets to purchase, he/she will be able to complete the purchase through either credit card payment or bank transfer. A personal representative will be available throughout the process and can provide the customer with help or information at any time.
Section 4 – Tickets
4.1 Alternative Seating
The Customer accepts that the Organiser may change the location of grandstands at its own discretion. GP Experiences reserves the right to provide alternative tickets of equivalent value if the ordered tickets become sold out or unavailable by the time of the order conclusion.
GP Experiences does its best to fulfil clients’ seating requests. However, GP Experiences can in no way be held responsible if a client’s request cannot be satisfied or if seats are not adjoining.
4.2 Non-fulfilment of Orders
If GP Experiences is unable to provide the ordered tickets or alternative tickets, the company shall notify the customer about the non-fulfilment of the order. In this case, GP Experiences shall offer the client an alternative solution with different conditions, such as a credit voucher or a refund. GP Experiences shall in no way be liable for any other expenses or prejudice to the customer relating to alternative tickets or non-fulfilment, including but not limited to any costs relating to travel or accommodation.
For various reasons, such as reducing costs and delivery time for clients etc., tickets for some venues can be available for “pick-up” at an event instead of being shipped by DHL. If your order is on Pick-Up, and therefore needs to be collected directly at the site of the event, an e-voucher will be needed to collect your tickets. This e-voucher will be emailed to you. It is mandatory that you bring this e-voucher as well as a valid Photo ID to collect your tickets.
E-tickets are used for some events. An e-mail will be sent out to the customer to inform him/her when his/her e-ticket is available. The printed e-ticket, with a secured bar code, is used to enter the event. This document is strictly confidential and must not be reproduced, communicated or sold to anyone.
4.5 Injury, loss and theft
The ticket holder must comply with the event’s safety regulations and announcements when attending the event. GPexperiences does not assume any responsibility for injury, loss, theft or costs as a result of attending an event.
4.5.1 GPexperiences cannot be held responsible for loss or theft of tickets purchased by the client.
4.5.2 In relation to hospitality venues, facilities, vehicles or any other property associated with tickets, GPexperiences accepts no liability for loss, damage or injury to any person or any property, howsoever caused. Customers accept full responsibility and liability for any damages or losses that result from customers’ actions or negligence.
4.5.3 It is the customer’s responsibility to ensure they have the appropriate insurance coverage when traveling and attending the event.
4.6 Event Age Restrictions
It is the responsibility of the client to enquire about age restrictions for an event. GP Experiences cannot be held liable for a client’s failure to comply with age restrictions imposed by an Organiser.
4.7 Event Transportation
It is your responsibility to attain a transportation method to the event to which you have bought tickets. GP Experiences is not liable for any delays or failure of transportation to the event caused by third parties or external factors such as weather or traffic. The third parties or Organisers may provide their own terms and conditions.
4.8 Event Regulations
Each event Organiser has its own regulations of items that are allowed inside the venues (including, but not limited to, food and drinks). It is your responsibility to be aware of these regulations and to abide by the Organiser’s rules.
Section 5 – Prices and Payments
All prices include any applicable VAT.
5.2 Service Charge
The service charge fee, if applied, differs according to the event and is used to cover the costs incurred by GP Experiences and/or the Organiser in servicing your ticketing arrangements.
5.3 Ticket Face Value
The price printed on your ticket may not always be coherent with what you paid for it in your booking. This is due to tickets being provided by manifold suppliers at different prices to which we may add a mark-up. Further, GP Experiences may also be subject to paying service charges to suppliers, which the face value of a ticket may not always indicate.
5.4 Ticket price changes
GP Experiences reserves the right to change ticket prices. Changes will not affect the prices of tickets already ordered and paid for. The purchase price of a ticket is guaranteed at the time of the payment, validated by GP Experiences
5.5 Pricing Errors
In case an honest error concerning (a) ticket price(s) should be displayed on our website, we reserve the right to ask for the difference in payment before confirming an order and releasing tickets, or to cancel the order.
GP Experiences has the right to change, add or withdraw discounts/vouchers at any time without notice. Any discounts or vouchers cannot be redeemed for cash, and must be used before their expiry date. If the discount is ever greater than the booking value, the discount will be deemed to match the order’s total value. In case the discount or voucher currency is different from the booking currency, the converted value stated by GP Experiences cannot be disputed. You agree to not use discounts/vouchers in a fraudulent manner; attempts to obtain and use voucher codes unlawfully may lead to prosecution. GP Experiences reserve the right to require the discount/voucher value back from the customer in case of fraud.
The customer is entitled to pay the purchase price through a credit card or by bank transfer in accordance with the related payment methods and instructions. Banking expenses, related to a purchase done via bank transfer, shall be borne by the customer.
All bank transfers have to be processed within a time frame specified in the notification e-mail. For any delays, GP Experiences reserves the right to cancel the order.
The majority of the payments are made in Euros (EUR), based on the official exchange rate of the day. Please note that no hidden charges or currency exchange fees are applied to your order by our company. In some cases, foreign exchange rate fees may be applied by your bank.
Section 6 – Order Delivery
6.1 Delivery Method
Delivery of printed tickets and accessories shall be made by the shipping service (DHL) to the address determined by the customer on the checkout/booking page. Gift certificates are sent in advance by normal post upon order confirmation.
6.2 Delivery Address
6.2.1 It is the responsibility of the client to provide the correct address at which he/she will be able to receive the delivery. GP Experiences cannot be held responsible for any errors made herein.
6.2.2. If the client wishes, for any reason, to have tickets shipped to a different address than the shipping address indicated during the booking, it is the responsibility of the client to contact GP Experiences in due time before the scheduled date of delivery and provide the full address details in writing. GP Experiences will modify this information accordingly in the client’s dedicated customer account. GP Experiences must confirm the address modification in order for it to be valid.
6.2.3. If the client’s destination country changes, this might incur a higher shipping amount; the client is bound to pay the difference.
6.3 Delivery Time
6.3.1 Tickets are generally delivered two to four weeks prior to the event, depending on when the event Organiser prints the tickets. In case of an exception, customers are notified by e-mail. The Customer shall immediately notify GP Experiences via e-mail if tickets have not been delivered by the seventh day preceding the event. If the ticket order is placed within a month before the event, tickets might be delivered up to one week prior to the event, even though GP Experiences will do its best to deliver them as soon as possible.
6.3.2 DHL delivers during working hours, thus it is the responsibility of the client to provide a delivery address where he/she or someone of the client’s confidence can sign for the tickets during the day.
6.4 Shipping Service Terms and Conditions
The general terms and conditions of the shipping service (DHL) shall be applicable to the delivery of tickets.
6.5 Loss or Damage of delivery
GP Experiences is not responsible for any loss or damage once the order is delivered to the address indicated by the customer.
Section 7 – Communications
7.1 E-mail Communications
Our primary method of communicating all types of information regarding tickets, booking, events and other important information will be e-mail. The customer acknowledges and accepts that this method will be used for our communication and agrees to receive any communications from us electronically. Customers are responsible for ensuring that their e-mail address is correct and up-to date, and that they are able to receive e-mail communications from GP Experiences.
Section 8 – Cancellation Policy
Once the client confirms and pays his/her order, neither cancellation nor reimbursement is accepted.
Section 9 – Force Majeure
9.1. Failure to Perform
GP Experiences shall not be liable to the customer for any failure to perform any obligation under this Agreement arising from any cause or causes beyond GP Experiences’ reasonable control. This includes, but is not limited to, any Act of God, terrorism, war, political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, strike, epidemic, earthquake, extreme weather, flood or any other natural or man-made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. If affected by such event, GP Experiences shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.
9.2 Sport Season Calendar Modification
GP Experiences is not responsible for any modification of a sport season’s calendar. GP Experiences promotes and sells tickets for specific events, and not dates. Therefore, if the event organization or governing body decides, for any reason, to change the date of an event, GP Experiences cannot be held responsible and is not obliged to inform clients. No reimbursement will be possible in the situation stated above.
9.3 Reimbursement from Organiser
In some cases, when an event is cancelled by an Organiser, you may be entitled to a refund. The amount of any potential refund provided is dependent on the Organiser of the event and the circumstances of each case in question. The refund may not include service and delivery fees and GP Experiences ticket margin/commission. Please note that if an event Organiser is not providing a refund for a cancelled event, GP Experiences is not in any way responsible for providing refunds.
Section 10 – Governing Law
Monegasque law applies to any matter arising out of the use of this website and the sales of tickets.
Section 11 – Formula One Paddock Club Terms and Conditions
Please find and refer to the Formula One Paddock Club Terms and Conditions here.
Section 12 – Privacy and Site Usage
Please see conditions for privacy and site usage here.